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FAQ/Help

FAQ/Help

Secure Ordering & Payment Options

Capital City Chrome and Customs accepts PayPal, all major credit cards and in store cash or check.  All of your information is encrypted using a SSL certificate that only allows the payment processor to access your information. Our system does not store your credit card or payment information. 

Returns & Refunds

​Any item purchased from Capital City Chrome and Customs may be returned within 30 days from date of purchase. Item must be in original condition, undamaged, and be returned with original packaging. All parts that were included in your original package must be returned. If you recieve a damaged item upon delivery, call us immediately!

 

Please call and speak with a representative if you wish to return an item. Capital City Chrome and Customs will issue you an Return Authorization number. NO items will be refunded without an RA # issued from Capital City Chrome and Customs. Since Capital City Chrome and Customs offers free shipping on all orders, you will be responsible for return shipping. 

 

Items that you wish to return after 30 days will be refunded as a store credit only. Restrictions apply. 

How Do I Place an Order?

You can order directly from our online store, place an order by phone (740) 964-2766, or e-mail us at sales@capitalcitychrome.com If there is an item that you are looking for, and don't see it on our website, please let us know and we can get it for you! 

 

Q: How much is shipping? 

A: Capital City Chrome and Customs offers FREE shipping on ALL purchases. 

 

Q: How fast will my items ship?

A: Capital City Chrome and Customs ships via UPS Ground. All orders have a 1 day processing time. If you need an item sooner, please call us and we can arrange for expedited shipping. 

 

Q: Can I order in bulk?

A: Yes. If you need to place a bulk order, please call and speak with one of our representatives. Special pricing is available on all bulk orders. 

 

Q: Do you offer gift cards?

A: Yes, gift cards can be purchased in any amount. 

 

Q: Do you install items?

A: Yes, Capital City Chrome and Customs would love to install for you! Just give us a call.

 

Q: Do you do custom trucks?

A: Yes, if you have an idea of what you want, but want a professional to do it for you, Capital City Chrome and Customs is your place. We build all of our own trucks, and have won many competitions and shows!

 

Q: How do I enter a coupon code?

A: During the secure checkout process, you will have the option to enter a discount code. Please join our Facebook page, Twitter and sign up for our newsletter, to recieve all of Capital City Chrome and Customs specials, discounts and giveaways! 

 

Q: Do you price match?

A: Yes, Capital City Chrome will match or beat a lower price. Please call (740) 964-2766 to speak with a representative. The price match must include any shipping cost from another retailer. 

 

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